Frequently asked questions

We accept a variety of secure payment methods, including major credit and debit cards and other payment options available at checkout. All payments are securely processed to help keep your information protected.

We currently deliver across the United Kingdom. Delivery availability and estimated delivery times will be shown during checkout.

Orders are usually processed within 1–2 business days.Once dispatched, our estimated delivery times are:Standard Delivery: 3–5 business daysExpress Delivery: 1–2 business daysPlease note that delivery times are estimates and may vary due to courier delays, public holidays or circumstances outside our control.

If tracking is available for your order, you will receive tracking information by email once your order has been dispatched.If you have not received your tracking information, please contact us at supportbeluni@gmail.com with your order number.

If you need to change or cancel your order, please contact us as soon as possible at supportbeluni@gmail.com.We will do our best to accommodate your request, but orders that have already been processed or dispatched may not be able to be changed or cancelled.

If your order arrives damaged or an item appears to be faulty, please contact us as soon as possible.Send us your order number, a description of the issue and clear photographs of the damaged or faulty item to supportbeluni@gmail.com.Our team will review the situation and help arrange an appropriate solution.

Yes. If you change your mind about your purchase, you can contact us within 14 days of receiving your order to request a return.Please contact supportbeluni@gmail.com with your order number before sending anything back.Items generally need to be unused and in their original condition and packaging.

Once your refund has been approved, we will process it within 5 business days.The refund will be sent to your original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

We're sorry if this happens. Please contact us at supportbeluni@gmail.com with your order number and photographs of the item you received.Our team will review your request and help resolve the issue as quickly as possible.

Pet needs can vary depending on their size, breed, age and individual characteristics. Please carefully check the product description and specifications before purchasing.If you're unsure whether a product is suitable for your pet, feel free to contact our customer service team and we'll be happy to help.

Yes. We use secure payment processing to help protect your payment and personal information. Your payment details are handled through secure payment systems and are not stored by Beluni unnecessarily.